Luka is about more than just amazing cosmetics, and each customer is more than just a number.
Our mission in life, and throughout this journey is to educate each and every one of you on what you are putting on your skin. It matters, and you matter to us.
Each Luka Rep is here waiting to answer all of your questions. These are just a few frequently asked questions, but please don’t hesitate to contact us with any other questions. We gladly do the research so you don’t have to!
General Information
What are your hours of operation?
Our customer care team is available Monday-Friday: 10AM-5PM EST, excluding public holidays.
How can I get in touch with the customer care team?
For support please email support@lukacosmetics.com or text us at: 561-231-0638
Product Information
How Do I Find The Perfect Shade For My Skin Tone?
Buying makeup online can be tricky, that’s why we have created our Virtual Consultation page! It's as simple as giving us a little info about your skin and uploading your best naked face selfie (don't worry, this is a judgment free zone!). A Luka beauty expert will then recommend the perfect products for you, along with a step by step guide on how to use them! Let us take all the guessing out of buying online!
Does Luka Cosmetics Offer Refillable Packaging?
At this moment Luka does not have refillable packaging, but stay tuned for exciting changes in the future!
Are Your Products Gluten Free?
Did you know that most major cosmetic and skincare lines contain some trace of Gluten? Did you also know that people with Celiac Disease can still be affected by even the smallest amount of gluten. Alice Bast, founder and president of the National Foundation for Celiac Awareness (NFCA) says; "Lipstick, lip-gloss, mouthwash, toothpaste—they can all trigger a reaction in people with celiac disease, If you're sensitive to gluten, you should be using gluten-free cosmetics and toiletries. Even if you don't experience any symptoms, you could be doing damage on the inside." Luka Cosmetics is proud to say that all of our products are Gluten Free!!
Are Your Products Vegan?
Here at Luka, we not only care about you, but what’s happening to the world around us. Our line is almost exclusively Vegan. However some of our products do contain Ethically and Humanely sourced beeswax. We are striving to make a difference in the way things are done in the cosmetics industry! We hope to lead by example.
Are All Of Your Products Organic?
Did you know that the term "Organic" can actually be pretty broad? Due to the standards set in the United States, this opens up a lot of room for "Green Washers'' or brands that claim to be something they are not. Though all of our products are "Toxic Free" and "All Natural" they are not all 100% Organic. Our products are however made with Organic Ingredients. Some of our products, like our Organic Black Mascara, are 95% Organic, and use Certified Organic Ingredients.
What Does All Natural Mean?
Luka Cosmetics are made of the finest natural ingredients, We are NOT Green Washers! We have NO added chemicals, parabens, fillers, binders, synthetics, toxic fragrance, or phthalates.
Where Are Luka Cosmetics Sold?
Luka Cosmetics is a web based company, however, you can find us in select wholesalers. Please contact us to inquire which locations are near you. Want to know where we will be and when? Sign up for our newsletter! It's a great way to keep up to date on all the exciting moves we are making!
Where Are Your Products Made?
All of our products are proudly formulated, produced, and packaged in the U.S.
Returns and Exchanges
What is the return and exchanges policy?
If you’d like to return your purchase, we’d like to hear from you first. Please call 1 (561) 231-0638 or email support@lukacosmetics.com so we can assist you. Returns or Exchanges must be made within 30 days of receipt. To return or exchange your products please include the packing slip with your return and ship to:
Luka Cosmetics
9250 Alt A1A Ste. H North Palm Beach, FL 33403
Shipping Instructions:
We suggest you ship via a traceable service to ensure delivery. Refunds will be processed once your return is received. Refunds will be dispersed the way payment was received. For any questions or concerns please email: support@lukacosmetics.com
Unused Product Returns:We can only make full refunds for UNUSED products at this time, but we are happy to make an even exchange or give a Merchandise Credit for any gently used product you are unhappy with within 30 days of receipt.Customer Responsibilities:Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges*. The credit will appear on your bank statement within 3-7 business days. If payment was made with a gift card, a merchandise credit will be issued for the credit amount.
Damaged Products:
Luka Cosmetics Inc. holds no responsibility for product damage or malfunction after a customer has received the product. If there is a manufacturing defect in a product or packaging, please make us aware and we will gladly correct the issue however possible.
Damaged Products
Luka Cosmetics Inc. holds no responsibility for product damage or malfunction after a customer has received the product. If there is a manufacturing defect in a product or packaging, please make us aware and we will gladly correct the issue however possible.
A: If you’d like to return or exchange your Luka products please submit a return request here. Please enter order # in the message box along with any additional information you may want to add.
Can't find what you're looking for?
Send us an email to tell us and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@lukacosmetics.com